FAQ’s

What is paasspay services?

PaassPay services provide a digitally driven platform where specifically skilled service engineers and retailers can make their accounts and start earning through using paasspay tools.

How do I register myself on paasspay services?

Our registration process is quick & simple. You just need to Register on the paasspay.com app/website using your Mobile Number.

How do I join paasspay as partner?

You just verify the mobile number using OTP and fill the partnership joining form , then a representative will call you and do the necessary joining process.

What is PaassPay Fellowship?

The PaassPay Business Fellowship Program is a three-month experience designed to empower recent graduates with entrepreneurship. Participants receive a blend of mentorship, training, and financial support in the business field. Apply now and kickstart your entrepreneurial dreams!

for apply please Click Here

Where do I share feedback, suggestions or complaints?

You just leave a message on the paasspay support our executive will contact you regarding it.

App get slow or not working?

First check your internet connection, then clear app cache and close all recent applications from your mobile and put your phone into flight mode and after few seconds close flight mode, now open the app.

still not working please call your relationship partner

How do I contact my relationship partner?

Just click here and select your city.

Retail Partner FAQ’s

How do I earn on paasspay as a retail partner?

Just top-up your store credit and start booking services, at the time of payment pay from your credit and cash charge from the customer, a top-up discount code will be provided by your respective relationship partner.

As a retail partner where do I get updates about new offers or earning opportunities in paasspay?

You just subscribe paasspay retail partners group on whatsApp where you always get updated about new offers and opportunities.

How do I book a service on paasspay and what is the process after service booking?

Just select the service or find the category or search, then follow the instructions and link buttons on the app and book the service, then always share the booking ID with the customer after booking the service.

After booking a service where I can find details?

Simply click on your apps bottom menu order page.

How can a booking cancelled on paasspay?

You have to call your relationship partner and tell him the booking ID and cancellation reason he will cancel your booking.

Is there any cancellation charge for booking cancel?

Yes, paasspay will charge you the booking charge as a cancellation charge.

I booked a service but the service partner still has not visited customer’s location?

After service booking, it takes 24 hrs to assign a service partner, if your booking gets over 24 hrs and still service partner has not visited then call your relationship partner and share the order ID and details with him.

After service a customer is unsatisfied with his service and wants to get a refund what we can do?

Paasspay offers re-visits and reviews for “after-service unsatisfied customers”, you just need to share the order ID and details with your relationship partner.

Service Partner FAQ’s

How do I earn on paasspay as a service partner?

After joining you will get services from your relationship partner, you just accept the service and visit the customer address and after service done you collect your charge from customer in instant cash mode.

As a service partner where do I get updates about new offers or earning opportunities in paasspay?

You just subscribe paasspay service partners group on whatsApp where you always get updated about new offers and opportunities.

How do I use the service partner dashboard?

Every morning check your partner dashboard, if you find a booking assigned just accept the booking and follow the link buttons and instructions on the app.

still do not understand just call your relationship partner he will assist you.

Can I cancel my booking?

Yes you have the option to deny the booking, but if cancel the booking after acceptance then you will penalised with a cancellation charge or block your service ID.

What should I do as a service partner if the customer wants to cancel the booking or customer’s address is wrong or the customer asks me to visit the next day?

On all the mentioned above conditions you just call the relationship partner and inform about the situation he will assist you.

What should I do as a service partner if a customer refuses to pay after service?

Please don’t argue with the customer in this situation and call your relationship partner from the customer’s location and share the booking ID and details with him and ask about the situation he will assist you.

Business Partner FAQ’s

How do I earn on paasspay as a business partner?

After joining you need to sell business credits to your retail partners.

As a business partner where do I get updates about new offers or earning opportunities in paasspay?

You just subscribe paasspay business partners group on whatsApp where you always get updated about new offers and opportunities.

What should I do as a business partner if someone wants to join paasspay as a retail or service partner?

You just send the paasspay app link to the person and verify his phone number using paasapay app then fill out the partnership form from paasspay app, then our backend team will do the rest of the process.

PaassPay Credit Wallet FAQ’s

What is PaassPay Credit?

PaassPay Credit is the payment option who you can use for payment when you book a service.

How I get credits?

Top-up your store credit wallet and you get the credits or you can also ask for credits from your relationship partner they will transfer the credit to your wallet and you directly pay them.

Can I transfer my credit to anyone?

Yes, you can transfer your credit to anyone by just using there registered email id on your credit wallet.

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